Reference

How pangkalntoto Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your account secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlYour right to access or delete dataIndonesia-eligible regions only

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is stored, want to update your account details, or need to raise a privacy concern, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email via the address listed in your account settings, or through our 24-hour messaging channel. Privacy requests are logged and responded to in the order they are received.

Live Chat Open your account dashboard and tap the chat icon. Our team handles data queries, wallet verification questions and account access issues directly through this channel.

Email Support Send your privacy request to the email address shown in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.

24-Hour Messaging Our messaging line runs continuously. If your data request is time-sensitive — such as an urgent account deletion — flag it in your first message so it is prioritised.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to all data in transit between your device and our servers, including wallet payment flows for DANA, OVO, and GoPay. Cookies on our platform are used for session management and to remember your login state — not for cross-site tracking or advertising profiles. You can adjust cookie preferences through your browser settings at any time. We retain your account data for as long as your account is active; once you request deletion, we remove identifiable records within a reasonable processing period.

Encrypted Data Transit

All data moving between your device and our platform — including your DANA, OVO, or GoPay wallet details — travels through SSL-encrypted connections to block interception.

Cookie Policy

We use session cookies to keep you logged in and to save your account preferences. We do not place advertising trackers or share cookie data with third-party marketing networks.

Data Retention Rules

Your account data is kept only while your account is active. Request deletion through support and we process it within the period stated in our full retention schedule.

Access and Correction Rights

You can request a full copy of the data we hold on your account, or ask us to correct any inaccurate detail. Submit the request via live chat or email support and we will confirm receipt.

Data We Collect and Why It Matters

pangkalntoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, and the payment details linked to your chosen wallet — DANA, OVO, or GoPay. Transaction records are stored to verify deposits and process withdrawals accurately. When you browse the lobby, we log session data like your device

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type, IP address, and pages visited; this helps us detect unusual activity and keep your account from being accessed without your knowledge. We do not sell your personal data to third parties. Payment data tied to your GoPay or OVO wallet is handled through encrypted channels
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and is never shared beyond what is needed to process your transaction. If you use the platform from Bekasi or anywhere else in Indonesia, the same data policy applies — your account details stay with us and are used only for the purposes stated here. Access
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to our services depends on local law and is available only in eligible regions. You can request a copy of your stored data or ask us to delete your account at any time by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

Below are the questions we get most often about how pangkalntoto handles personal data, what rights you have, and how to act on them. If your question is not here, reach us through live chat or email and we will answer directly.

We store your name, email address, and the wallet identifier linked to your DANA, OVO, or GoPay account. We also keep transaction records needed to process your deposits and withdrawals accurately.

Yes. Send a data access request through live chat or the email address in your account settings. We will compile and send your stored data within a reasonable processing period after verifying your identity.

Contact our support team via live chat or email and submit a deletion request. We will confirm the request, close your account, and remove identifiable records as outlined in our retention schedule.

No. Your wallet data is used solely to process your transactions. We do not sell, rent, or share your payment details with third-party advertisers or data brokers.

We use session cookies to maintain your login and save account preferences. You can disable or clear these through your browser settings at any time without affecting your ability to log back in.

Raise the concern directly with our support team through live chat or email. We log all formal data complaints and respond in writing after reviewing the specific account activity you flag.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

How pangkalntoto Handles Your Personal Data

Reach Us About Your Privacy Concerns

Data Handling, Cookies and Account Security

Encrypted Data Transit

Cookie Policy

Data Retention Rules

Access and Correction Rights

Common Questions About Your Data and Rights

01 What personal data does pangkalntoto store when I register?

02 Can I request a copy of all the data pangkalntoto holds on me?

03 How do I ask pangkalntoto to delete my account and personal data?

04 Does pangkalntoto share my DANA, OVO, or GoPay details with anyone?

05 What cookies does pangkalntoto use and how can I control them?

06 Who can I contact if I think my data has been mishandled?

Privacy Policy

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